How to use Chat GPT for small business in 2024

It’s been well over a year that Chat GPT has been around. So far I am confident to say that content creators have been observed to make excellent use of this AI technology such as for ideation, social media content, and video scripting. However, in my opinion, small business owners especially in Australia are still trying to identify practical ways to leverage this technology.

Ever since its launch, Chat GPT has gone through a series of advancements that started from the GPT -1 model to now the latest GPT – 4, a paid version, which is even more powerful and useful. But the newest ‘free’ version of ChatGPT, GPT-3.5, is a remarkable progress in its own right.

For those of you who are new to Chat GPT or don’t yet know how to use Chat GPT and would like to learn the basics of it, please refer to this article which I wrote before – Use Chat GPT for small business. Read this post to learn how?. This blog will give you a good idea of what Chat GPT is and how you can make use of it for your small business in Australia. But for those who already have been using it for some time and are ready to diversify their usage and improve their small business, this blog post is exactly for you.

how to use chatgpt for small business in 2024

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6 Advanced Ways to Use Chat GPT for Small Businesses in 2024

chatgpt for small business in 2024

1. Email Marketing

Your success in using Chat GPT for email marketing depends on the quality of the prompts you use. Now we all know prompt engineering is an art, one could do a diploma in it. However, by quality I mean, how well you describe what you want from the email to the AI bot so it can give you exactly that. Now I can keep writing long paragraphs trying to explain that, but I feel an example would make my job a lot easier.

As you can see in the image beside, the prompt I gave to Chat GPT is a pretty long one. I didn’t just tell what the email message should be about but I started with a brief intro of the business name and the owner’s name as well as added a prompt to give a personalized touch to my email campaign.

2. Professional Emails

You wouldn’t believe I have a personal folder in Chat GPT where I have a full history of emails I have generated through Chat GPT. Please don’t get me wrong, but there are some situations when you can’t figure out how to put words in the email to communicate your message to the other person properly.

Like, I will share with you a situation I faced and I couldn’t find appropriate words to deny something to a potential client of mine. As you can see from the image beside, I was facing difficulty in saying ‘No’ to my client for something I did not have expertise in. Clearly, I needed help in writing a polite response with a no and so I resorted to Chat GPT.

From the image, you can again see the length of my prompt. I made sure to tell the AI bot that it was an email written to a potential client, I explained what my concern was and then with a hyphen added a paragraph from the email I was writing a response to.

how to use Chat GPT for small business in 2024

3. Video Scrips

If video content is your daily requirement and you often find yourselves stuck when it comes to using creative ways to, say, share a piece of knowledge through the video, Chat GPT can come in handy. As for me, I am not a YouTuber and most of my Instagram videos are short-form videos that don’t need much of scripting.

However successful content creators rely on AI tools to make their videos seamless and engaging. Here are 3 ways you can use Chat GPT for your videos:

  1. Break down a long boring paragraph into small punchy one-liners that can be spoken with much ease.
  2. Generating ideas for adding creative transitions in between videos.
  3. Identifying viral video trends within your niche and utilising them to leverage increased views.

4. Javascript codes for WordPress

This is pure GOLD! Gone are the days when you had to look on Fiver or Airtasker for an expert web developer to help you with a piece of JS code on your WordPress website. Being a web developer for over a decade, I understand the importance of JS codes when it comes to making powerful websites, they don’t make the site too heavy, plus with them, you can add functionalities to your website without having to use a plugin.

Being a small business owner in Australia, you might already be juggling with a lot os tasks and sometimes your budget may be low as well. You can’t hire someone but also need a simple task done to your website. Simply learn how to use ChatGPT for your small business in 2024. Ask all the possible questions you can and it will help you solve the problem for sure.

For example, if you use the Elementor free version, you know it doesn’t come with a page or post duplication option. But this feature is needed when a similar layout is to be maintained throughout the website. Now, instead of using a page duplicator plugin for it, it is far easier to add a piece of code that gets the job done.

Look at the image beside to see what prompt I used to do this. With ChatGPT you have the flexibility to generate codes in other coding languages as well as convert codes from one language to another depending on your requirement. I bet you didn’t know this.

how to use Chat GPT

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5. Understanding difficult SEO concepts

The Google search algorithm changes faster than a lightning bolt. Ok, I may be digressing, but there are times when new or even some of the traditional SEO concepts are difficult to implement to impress the recent algorithm updates. Such as making use of Schema Markup or correctly implementing EEAT strategy on a landing page to get a better score on the search. There are endless concepts that Chat GPT has helped my small business in 2024 with.

It’s not always about using Chat GPT to write summaries or convert something into a simpler language, it’s about those clever tactics such as within SEO that can be learned to make use of in the small business. Now one has to have a decent knowledge about the subject at hand to be able to go deeper into it with the help of Chat GPT.

6. Social media content on steroids

You may have used Chat GPT to generate captions for your posts but do you know you can go further than that? If you use Instagram or even LinkedIn to share content, you already know what Carousels are. The difficult part about creating carousels is that they need compelling content for each slide that keeps the reader engaged until the last slide.

Oftentimes, creating such engaging content for carousels may not be your jam, but that should not limit your chance of sharing them online. This is where Chat GPT comes in handy. Now a bit of prompt engineering is needed to finesse the content of the carousel you are trying to create, but it makes your job 10 times easier and faster.

I would’ve shared some screenshots with you here but getting a full-length page with all the prompts I use to create compelling 10-slide carousels on Instagram can be a little difficult. However, if you are interested in learning my strategy, discover how to use Chat GPT for your small business, why not book a FREE consultation call with me? Please click on this link.

What is Whisper API and
how you can use it in your small business?

As per Open AI, “Whisper is an automatic speech recognition (ASR) system trained on 680,000 hours of multilingual and multitask supervised data collected from the web.”

The Open AI geniuses have now combined the ChatGPT and Whisper models on their API. This has led the developers to have cutting-edge language and speech-to-text capabilities.

As per Open AI, “Developers can now use our open-source Whisper large-v2 model in the API with much faster and cost-effective results. ChatGPT API users can expect continuous model improvements and the option to choose a dedicated capacity for deeper control over the models.”

Being one of the fastest developing technologies, Open AI has been focusing closely on its client feedback to provide them with better results with the passing day. Continue reading to discover how small businesses are using chat GPT to grow and enhance their business.

Real-world Success Stories

How real businesses are using Chat GPT to grow and enhance their business in 2024?

Ok so far we have learned 6 advanced ways of using Chat GPT for small businesses in 2024, but I am curious to know what real-world examples of it being used in a small business are that can inspire and motivate us to use on our own. With this curiosity, my research began and below I am sharing some of the most interesting use cases of ChatGPT in real businesses of the world

1. MY AI by Snapchat

This is an AI-powered chatbot developed using ChatGPT and implemented on Snapchat. In the words of the company,” In a chat conversation, My AI can answer a burning trivia question, offer advice on the perfect gift for your BFF’s birthday, help plan a hiking trip for a long weekend, or suggest what to make for dinner”. How cool isn’t it? 

2. Ask Instacart by Instacart

Instacart is an online grocery ordering app based in the US. It uses a ChatGPT-empowered chatbot called Ask Instacart, “designed to assist with customers’ grocery shopping questions – saving them time, inspiring their routine, and helping them make food-related decisions by offering personalized recommendations throughout the shopping experience.” Now, that’s called a smart App. 

3. Freshworks

This software company has reduced its coding time to 1/10th of what it used to take them earlier.

Yes, that may cause your jaw to drop, but the CEO of Freshworks has confirmed that the coders of their company use Chat GPT to write codes and it’s saving them a ton of time. This clearly means the codes generated by ChatGPT are of good quality and usable too.

4. CheggMate

This website uses ChatGPT to help students with homework. Whether you are in middle school, high school, or doing higher education, Cheggmate helps its users with various homework completion tasks such as analyzing questions in depth, instant answers and providing intelligent suggestions.

As per Cheggmate, “CheggMate AI leverages advanced artificial intelligence, including technologies like ChatGPT and GPT-3.5/4, to provide comprehensive assistance with homework and assignments. This AI-driven approach ensures personalized and effective help for a wide range of academic subjects and tasks”.

5. Slack

Workflow management software Slack uses ChatGPT to develop a bot to help its users communicate and work better. As per the solutions engineer who built this app, “We want people to be able to use the app right within Slack, where they’re working through complex problems and making decisions, without context switching back and forth between different applications.”

In my opinion, they have identified the needs of their users and provided a prompt and powerful solution to their needs. This will not only keep their users happy but also help them beat their competitors, a perfect example of killing two birds with one stone.

6. Octopus Energy

Octopus Energy is a British renewable energy company that uses AI bots to answer their emails than humans. It has been reported that their customers have an 80% satisfaction rate with such a move thus making the company save more by hiring less staff but also keep their customers happy which is the end goal of any business.


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Frequently Asked Questions

Some of the best ways of using ChatGPT for your business are generating a business plan, for social media content creation, understanding SEO concepts and implementing them on your business, writing summaries and conclusions, for customer service management, etc. For more details, please read the article – Use Chat GPT for small business. Read this post to learn how? (

Some of the best ways of using ChatGPT for your company are generating a business plan, for social media content creation, understanding SEO concepts and implementing them in your business, writing summaries and conclusions, for customer service management, etc. For more details, please read the article – Use Chat GPT for small business. Read this post to learn how. (

Combined with the Whisper API and Chat GPT API models, companies are now using it to add new and sophisticated features to their online platforms. Some examples of commercial use are My AI, Instacart, Cheggmate, etc

One can easily use ChatGPT to create a course on a topic they are already good at. Such a digital resource can then be monetized to generate revenue. Although one has to have an audience to market their digital product to, with ChatGPT such a business model is possible and quite prevalent in the market.

Yes, the chat GPT – 3.5 model is free to use for all users. Many other interesting ai websites go beyond the basics of ChatGPT and provide customised solutions to their users.

ChatGPT Plus plan is priced at USD20 per month for its premium users. This plan gives access to the advanced model GPT – 4 model to its users.

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